CORPORATE COMMUNICATIONS OFFICE

 CUSTOMER CARE ASSISTANT (SIGN LANGUAGE INTERPRETER)               GRADE 4N         POST:1    REF: TUM/ADVERT/EXT/RECR/1/CCA/S/ 2025

Reporting To: Senior Corporate Communications Officer

Professional Requirements

1. Must possess a Certificate of Secondary Education.
2. Must possess Certificate in Kenyan Sign Language (KSL) or its equivalent from a recognized Institution.
3. Must provide evidence of computer literacy

Duties and Responsibilities

1. Making and receiving phone calls on behalf of University
2. Directing phone calls to the appropriate destinations
3. Reporting any switchboard and telephone extensions faults to the concerned office
4. Receiving & directing visitors to their desired destinations
5. Answering customers’ enquiries
6. Manning visitors book
7. Recording all customer complaints and forward term to the appropriate office
8. Intercom voicing
9. Perform any other duties and responsibilities as may be assigned from time to time

 REMUNERATION

The following Public University Salaries and House Allowance Structures shall apply: